jili10 Privacy Policy

This Privacy Policy ("Policy") describes how jili10 ("jili10," "we," "us," or "our") collects, uses, stores, shares, and protects the personal information of users ("you," "Player," or "User") who access or use the jili10 online gaming platform at jili10.net (the "Platform").

jili10 takes the privacy of its players seriously. We understand that when you share your personal information with us — whether during registration, making a deposit, or simply browsing the Platform — you are placing your trust in us. We honor that trust by being transparent about our data practices and by implementing robust security measures to keep your information safe.

This Policy applies to all personal data collected through the jili10 Platform, including data collected via our website, mobile-optimized interface, customer support channels, and any other services we provide. By using the jili10 Platform, you acknowledge that you have read and understood this Privacy Policy.

This Policy should be read alongside our Terms & Conditions and Responsible Gaming Policy, both of which form part of your overall agreement with jili10.

For the purposes of applicable Philippine data protection law, including the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations, jili10 is the personal information controller in respect of the personal data collected through the Platform.

As personal information controller, jili10 determines the purposes and means of processing your personal data and is responsible for ensuring that such processing is carried out in accordance with applicable law. If you have any questions or concerns about how jili10 processes your personal data, please refer to Section 14 (Contact Us) of this Policy.

jili10 collects the following categories of personal data, depending on how you interact with the Platform:

jili10 does not intentionally collect sensitive personal information beyond what is required for identity verification and regulatory compliance. We do not collect data relating to racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required by law.

jili10 collects personal data through the following means:

• Direct interactions: Data you provide when you register an account, complete KYC verification, make deposits or withdrawals, contact customer support, or respond to surveys or promotions.
• Automated technologies: When you access the Platform, we automatically collect technical and usage data through cookies, web beacons, server logs, and similar tracking technologies. See Section 8 for more details on cookies.
• Third-party sources: We may receive data about you from third-party payment processors (such as GCash, PayMaya, BPI, BDO, and Metrobank), identity verification service providers, fraud prevention agencies, and regulatory bodies such as PAGCOR, where permitted by law.
• Publicly available sources: In limited circumstances, jili10 may collect data from publicly available sources for the purposes of fraud prevention or regulatory compliance.

jili10 uses the personal data we collect for the following purposes:

• Account management: To create, maintain, and manage your jili10 player account, including processing your registration and verifying your identity.
• Service delivery: To provide you with access to the games, features, and services available on the Platform, including processing deposits, withdrawals, and bonus credits.
• Regulatory compliance: To comply with our obligations under Philippine law, PAGCOR regulations, and applicable anti-money laundering (AML) and counter-terrorism financing (CTF) requirements. This includes conducting Know Your Customer (KYC) checks and filing required reports with regulatory authorities.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, cheating, money laundering, and other illegal conduct on the Platform.
• Responsible gaming: To monitor player behavior for signs of problem gambling and to administer responsible gaming tools such as deposit limits, session reminders, and self-exclusion requests.
• Customer support: To respond to your inquiries, complaints, and support requests, and to maintain records of our communications with you.
• Marketing and promotions: To send you information about jili10 promotions, bonuses, and new games, where you have consented to receive such communications. You may opt out at any time.
• Platform improvement: To analyze usage patterns, conduct research, and improve the functionality, performance, and user experience of the Platform.
• Legal proceedings: To establish, exercise, or defend legal claims in connection with the Platform or your account.

Under the Data Privacy Act of 2012 (RA 10173), jili10 processes your personal data on the following legal bases:

• Contractual necessity: Processing is necessary to perform our contract with you — specifically, to provide you with access to the jili10 Platform and its services in accordance with our Terms & Conditions.
• Legal obligation: Processing is necessary to comply with our legal and regulatory obligations under Philippine law, including PAGCOR licensing requirements and AML/CTF legislation.
• Legitimate interests: Processing is necessary for jili10's legitimate interests, including fraud prevention, platform security, and improving our services, provided that such interests are not overridden by your rights and interests.
• Consent: For certain processing activities — such as sending marketing communications — we rely on your freely given, specific, and informed consent. You may withdraw your consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

jili10 does not sell, rent, or trade your personal data to third parties for commercial purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis:

• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers, for the purpose of processing your deposits and withdrawals.
• Identity verification providers: Third-party KYC and identity verification service providers engaged by jili10 to assist with player verification and fraud prevention.
• Regulatory authorities: PAGCOR and other Philippine government agencies, where disclosure is required by law, regulation, or court order.
• Law enforcement: Philippine law enforcement agencies, where disclosure is required in connection with a lawful investigation into suspected criminal activity, including money laundering or fraud.
• Technology service providers: Cloud hosting providers, cybersecurity firms, and other technology vendors engaged by jili10 to operate and maintain the Platform, subject to strict data processing agreements.
• Professional advisers: Lawyers, auditors, and other professional advisers engaged by jili10, where disclosure is necessary for the provision of their services.

jili10 uses cookies and similar tracking technologies to enhance your experience on the Platform, to analyze usage patterns, and to support our security and fraud prevention measures. A cookie is a small text file placed on your device when you visit the Platform.

We use the following types of cookies:

• Strictly necessary cookies: These cookies are essential for the Platform to function correctly. They enable core features such as account login, session management, and security. These cookies cannot be disabled.
• Performance and analytics cookies: These cookies collect anonymized information about how players use the Platform — such as which pages are visited most frequently — to help us improve performance and user experience.
• Functional cookies: These cookies remember your preferences and settings (such as language and display preferences) to provide a more personalized experience.
• Security cookies: These cookies help jili10 detect and prevent fraudulent activity, unauthorized access, and other security threats.

You can control cookie settings through your browser preferences. Please note that disabling certain cookies may affect the functionality of the Platform. Strictly necessary and security cookies cannot be disabled without impacting your ability to use the Platform.

jili10 implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption: All data transmitted between your device and the jili10 Platform is encrypted using industry-standard SSL/TLS protocols.
• Secure data storage: Personal data is stored on secure servers with restricted access controls, firewalls, and intrusion detection systems.
• Access controls: Access to personal data within jili10 is restricted to authorized personnel who require it to perform their job functions, and is subject to strict confidentiality obligations.
• Regular security audits: jili10 conducts regular security assessments and penetration testing to identify and address potential vulnerabilities in the Platform.
• Incident response: jili10 maintains a data breach response plan. In the event of a personal data breach that poses a risk to your rights and freedoms, we will notify the National Privacy Commission (NPC) and affected players in accordance with the requirements of the Data Privacy Act of 2012.

While jili10 takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. We encourage you to use a strong, unique password for your jili10 account and to keep your login credentials confidential.

jili10 retains your personal data for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law and PAGCOR regulations. The following general retention periods apply:

• Account data: Retained for the duration of your account and for a period of at least five (5) years following account closure, in accordance with PAGCOR record-keeping requirements.
• Financial transaction records: Retained for a minimum of five (5) years from the date of the transaction, in accordance with AML/CTF legislation.
• KYC and identity verification documents: Retained for a minimum of five (5) years following the end of the business relationship, or longer if required by law.
• Customer support communications: Retained for a period of two (2) years from the date of the communication, unless a longer period is required for the resolution of a dispute or legal claim.
• Technical and usage data: Retained for a period of up to two (2) years, after which it is anonymized or deleted.

When personal data is no longer required, jili10 will securely delete or anonymize it in accordance with our data disposal procedures.

Under the Data Privacy Act of 2012 (RA 10173), you have the following rights in relation to your personal data held by jili10:

The jili10 Platform is strictly intended for individuals who are 21 years of age or older, in accordance with PAGCOR's regulations governing online gaming in the Philippines. jili10 does not knowingly collect personal data from individuals under the age of 21.

If jili10 becomes aware that it has inadvertently collected personal data from a person under the age of 21, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on the jili10 Platform, please contact our support team immediately so that we can investigate and take appropriate action.

Parents and guardians are encouraged to use available parental control tools to prevent minors from accessing online gaming platforms. jili10 supports responsible gaming and takes its obligations with respect to the protection of minors seriously.

jili10 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or regulatory requirements. When material changes are made, we will provide reasonable notice to registered players via email or a prominent notice on the Platform prior to the changes taking effect.

The effective date at the top of this page will always reflect the date of the most recent revision. We encourage you to review this Policy periodically to stay informed about how jili10 is protecting your personal data. Your continued use of the Platform following the posting of an updated Policy constitutes your acceptance of the changes.

If you do not agree with any changes to this Policy, you should cease using the Platform and may request account closure in accordance with the Terms & Conditions.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way jili10 handles your personal data, please contact our Data Privacy team through the following channel:

For concerns about responsible gaming, self-exclusion, or account restrictions, please visit our Responsible Gaming page. For general legal questions about your account, please refer to our Terms & Conditions.